Cancellation and refund policy

Cancellation and refund policy AlmazaBeauty -
Satisfaction Guarantee : At AlmazaBeauty we strive to ensure your complete satisfaction with the product. If you are not satisfied for any reason, you can return the product and receive a full refund.
Cancellation conditions :
  • You can cancel a transaction within 2 trying days from the day you receive the product.
  • Canceling a transaction will be done by sending a message to the email address:
    info@AlmazaBeauty.com
  • The cancellation notice should include your full name, order number and date of purchase.
  • After receiving the cancellation notice, we will confirm it and guide you on how to return the product.
Refund :
  • After receiving the return, we will issue a full refund within 14 business days.
  • The refund will be made through the payment method you used for the purchase.
  • Shipping fees paid at the time of purchase will not be refunded.
Product return :
  • The customer is responsible for shipping the product back to the company.
  • The product must be returned in its original packaging, along with all accompanying accessories.
  • The full name, address and phone number must be indicated on the package.
It is recommended to keep a reference on the return shipment.

Products not included in refund
The full refund, as stated above, is valid for most products on the AlmazaBeauty website. However, there are a number of products that are not included in this policy:
Address for returning the product :
An address to return the product will be provided to you by email through customer service.
Refund for multiple purchases :
The refund is limited to one unit per customer per month.
Additional questions :
For more details or questions regarding the cancellation and refund policy, you can contact the customer service center at the email address info@ AlmazaBeauty.com .
Your satisfaction is important to us !
We believe that customer satisfaction is the key to success. We make every effort to ensure you are satisfied with your purchase.
If you received a damaged product (a product that arrived damaged and not a product that was damaged due to its use) -
You can exchange it for a working product or return it and cancel the purchase in a few simple steps. In some cases we will solve the problem for you, even without the need to return the product. In order for us to address the issue and provide a solution, we will ask you to attach photos that illustrate the defects in the product with a description of the fault.
If the reason for the cancellation is regret only -
A cancellation fee of 5% of the value of the transaction or NIS 100, whichever is lower, will be charged. Also, in credit card transactions there is an additional cancellation fee from the credit card company.
The return of the product is possible within 14 days from the day of receipt of the product subject to the provisions of the consumer protection law.
As indicated in the full law in the attached link
In order to avoid unpleasantness, we would like to make sure that the product has not been damaged as a result of use and that it has not been used in any way (it is clarified that connection to electricity, gas and water will be considered to be used)
Returning the product in its original packaging indicates that the product has not been used (subject to our inspection)
When returning the product, please make sure that the product is returned in its entirety with all the accessories that came with the product.
The credit will be made after the inspection of the product, within a period not exceeding 7 business days from the day it was collected by us.
The return is possible by registered mail only with a tracking number, through an Israel Post branch.
A transaction can be canceled for any reason within 14 days from the date of receiving the product. If you want to cancel a product after it has been sent, you must wait for it to be received and send it back to the supplier's warehouse in China or directly to our offices in Israel, in coordination with our customer service on WhatsApp or by email (you must contact us to coordinate the the return).
The costs of shipping the products to the site's shipping center will be borne by the buyer.
For these products that are returned as mentioned, a full monetary credit will be given, minus the shipping costs. If the business incurs additional costs, such as cancellation fees to the credit company, these costs will be deducted from the credit amount that will be available to the customer. The credit will be given to the credit card used to pay for the purchase.
Despite the above, products for which it will be indicated on the website that they cannot be returned, such return will not be possible. These products include, for example, customized products and special delivery products.
A full refund will be sent after the customer sends the product back to the factory in China.
In any case where there is a discrepancy between the website's policy and the Consumer Protection Law, the provisions of the law will prevail over the website's policy .
The product return policy varies from product to product, depending on the variety of different partners and suppliers.
It is the responsibility of the person making the order to notify immediately, at most up to 5 business days, of receiving a damaged product/a product that does not match the order.
The company will manage the engagement with the partners for the user, and will act in accordance with their policies, but it is not responsible for monetary credit or compensation for the buyer.
In the event of a product return, it is the responsibility of the person ordering the product to send the product back to the destination address from which it was sent, and bear the shipping costs or any additional cost required to return the product.
In a credit card transaction (as opposed to a "PayPal" transaction) - in addition to the cancellation fees established by law, you will be charged an additional 'transaction cancellation fee' which is charged by the credit company Israchart.
The Consumer Protection Law allows the customer of a distance selling transaction to cancel the transaction within 14 days
From the date of receipt of the product, or from the date of receipt of the transaction details - whichever is later, and the customer is obligated to pay only for the cost of shipping back to the company's testers - the customer will receive a full refund for his order, only obligated to pay the shipping fees, in the event that the customer does not request a refund until 14 days from the day of receiving the product, he will not be entitled to a full refund.
Protection of your purchase from the time of ordering until the product is shipped:
If a request to cancel an order is sent, and the product has not yet been shipped, the company will issue a monetary credit that includes transaction cancellation fees.
If the product has already been shipped, the customer will have to wait until the product arrives, and return it in accordance with the product return policy.
Many times the product has been shipped, but its tracking number has not yet been updated in the system.
Therefore, the fact that the tracking number has not yet been updated should not be taken as evidence that the product has not yet been shipped